Data protection is very important for us. The collection and processing of your personal data takes place in compliance with the applicable data protection regulations, in particular the Basic Data Protection Regulation (GDPR).
The persons responsible (‘controllers‘) for the collection, processing and use of your personal data through the use of the website in the sense of art. 4 no. 7 GDPR are
Rosenheimer Str. 43
Via Pavia 1
27027 Gropello Cairoli (PV)
PharmaZell (India) Private Limited
Plot No. 115, Ramky Pharma city (India) Ltd. SEZ
Parawada Visakhapatnam – 531019 Andhra Pradesh
PharmaZell (India) Private Limited
Plot No. B5 & B6, A1 & A2, MEPZ
Tambaram , Chennai – 600 045
2. Joint Controllers
We, the aforementioned controllers, are jointly responsible for processing your personal data and have therefore concluded an agreement in accordance with art. 26 GDPR. The purpose of this contract is to record which of the controllers assumes which legal obligation. Among other things, it regulates the following key points:
All controllers are themselves responsible for keeping a processing directory, carrying out a data protection impact assessment or consulting the supervisory authorities. The controllers have undertaken appropriate technical and organisational security measures for the data to be processed in order to ensure and be able to prove that the processing takes place in accordance with the provisions of data protection law. The safety measures shall ensure a level of protection appropriate to the risk and shall be reviewed and updated as necessary. The technical and organisational measures shall also ensure that the processing of the data is carried out in accordance with the statutory requirements. The persons responsible shall inform each other immediately of any disruptions to the course of operations which may entail risks for the data and of any suspected breaches of data protection in connection with personal data. The controllers shall coordinate the content of the report and keep themselves informed of communication with the supervisory authority on an ongoing basis. This also applies if there is a legal obligation to inform you as the user of the data protection violation.
If you assert one of your rights as a user against one of the controllers, the respective controller shall inform the other controllers of this immediately in text form. The controller who will be contacted directly by you is responsible for fulfilling your rights as a data subjects.
The controller contacted by you will, for example, communicate with you, compile the necessary information, check the asserted claim and implement it accordingly. The controllers are obliged to support each other in fulfilling such claims. They keep themselves informed on an ongoing basis and intend to reach agreement on all essential steps. You can assert your rights against each controller. Should measures become necessary in accordance with the asserted right of data subjects (e.g. correction, deletion, restriction, notifications to recipients, transfer and publication), the controllers shall implement them on their own responsibility.
Although you can assert your rights mentioned below against each controller, we have set up the following central point of contact for your questions and suggestions:
Rosenheimer Str. 43
Telefon: +49 (0)80 35-88-0
Fax: +49 (0)80 35-88-143
PharmaZell GmbH is obliged to fulfil the controllers’ information obligations pursuant to art. 13 GDPR and to exercise your rights.
3. What Data We Use And Why
3.1 Access Data
We collect information about you when you use this website. We automatically collect information about your usage patterns and your interaction with us and register information about your computer or mobile device. We collect, store and use data about each access to our website (server log files). The access data includes:
- Name and URL of the retrieved file
- Date and time of retrieval
- transferred data volume
- Message about successful retrieval (HTTP response code)
- Browser type and browser version
- operating system
- Referer URL (i.e. the previously visited page)
- Websites accessed by the user’s system through our website
- Internet service provider of the user
- IP address and the requesting provider
We use this log data without allocation to your person or other profiling for statistical evaluations for the purpose of operating, security and optimisation of our website, but also for anonymous recording of the number of visitors to our website (traffic) and for the scope and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. This information enables us to provide personalized and location-based content and to analyze traffic, troubleshoot and correct errors, and improve our services.
This is also our legitimate interest pursuant to art. 6 para. 1 lit. f GDPR, as this processing process is automatic and for technical reasons is necessarily associated with the retrieval of our pages.
We reserve the right to subsequently check the log data if there is a justified suspicion of illegal use on the basis of concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision or billing of a service, e.g. if you use one of our services. After aborting the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website. We also save the date of your last visit as part of your account (e.g. when registering, logging in, clicking links, etc.).
We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and stored temporarily on your hard drive. This file as such contains a so-called session ID, which can be used to assign various requests from your browser to the shared session. This allows your computer to be recognised when you return to our website. These cookies are deleted after you close your browser.
To a small extent, we also use persistent cookies (also small text files that are stored on your terminal device) that remain on your terminal device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard drive and delete themselves after the given time. Their service life is 1 month to 10 years. This enables us to present our services to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.
The following data and information are stored in the cookies:
- log-in information
- language settings
- keywords entered
- Information about the number of visits to our website and use of individual functions of our website.
When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you will not be placed in the cookie. On the basis of cookie technology, we only receive pseudonymised information, such as which pages of our website have been visited, which offers have been viewed, etc.
You can set your browser so that you are informed in advance when cookies are set and can decide on a case-by-case basis whether you wish to exclude the acceptance of cookies in certain cases or in general, or whether cookies should be prevented completely. This may limit the functionality of the website.
In addition, we offer you the option of limiting the storage of cookies to the absolutely necessary extent with the checkboxes in our cookie notice when you first visit our website.
3.3 Direct Marketing
We also process your personal data for direct marketing of our goods and services.
If you have consented to receive advertising mail, you will receive information and offers for our goods and services relevant to your company at the e-mail address provided at regular intervals of about 4-6 weeks . You can revoke your consent at any time.
We store your e-mail address and record your consent as long as we need your data for the dispatch of the newsletter and as long as you do not revoke your consent or cancel the newsletter.
You can cancel your registration at any time without incurring any costs other than the transmission costs according to the basic tariffs. A message in text form to the contact data mentioned under number 1 (e.g. e-mail, fax, letter) is sufficient for this. Of course, you will also find a unsubscribe link in every e-mail.
Without your consent to advertising mail, you will receive advertising exclusively by post. You can also object to this form of direct advertising.
The legal basis for the processing of your personal data for direct marketing is our legitimate interest in direct advertising pursuant to art. 6 para. 1 S. 1 lit. f GDPR and – in the case of e-mail advertising – in conjunction with your consent pursuant to sec. 7 para. 2 no. 3 UWG.
If you are already our customer and have already purchased goods or services from us, we can regularly send you product recommendations by e-mail without your consent. In this way, we will send you information about products from our range in which you may be interested on the basis of your last purchases of goods or services from us. We strictly adhere to the legal requirements. You can object to this at any time without incurring any costs other than the transmission costs according to the basic tariffs. A message in text form to the contact data mentioned under number 1 (e.g. e-mail, fax, letter) is sufficient for this. Of course, you will also find a unsubscribe link in every e-mail.
The legal basis for this is our legitimate interest in direct marketing pursuant to art. 6 para. 1 s. 1 lit. f GDPR in conjunction with legal permission pursuant to sec. 7 para. 3 UWG.
3.4 E-Mail Or Telephone Contact
If you contact us (e.g. by telephone, contact form or e-mail), we will process your data to answer the enquiry and in the event that follow-up questions arise.
If the data processing is carried out for the purpose of pre-contractual measures, which take place at your request, or, if you are already our customer, to carry out the contract, the legal basis for this data processing is art. 6 para. 1 lit. b GDPR. Otherwise, we process your personal data on the basis of our legitimate interest in answering your questions pursuant to art. 6 para. 1 lit. f GDPR.
3.5 Further Services Of Our Website
3.5.1 Google Analytics
We use Google Analytics, a web analysis service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by our visitors is generally transmitted to a Google server in the USA and stored there.
This is also our legitimate interest pursuant to art. 6 para. 1 lit. f GDPR.
We have activated IP anonymization on this website (anonymizeIp). This will cause Google to shorten your IP address previously within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage.
You can also prevent the transmission to Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en
3.5.2 Google Maps
On this website we use the offer of Google Maps. This allows us to display interactive maps directly on the website and allows you to conveniently use the map function.
By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the access data mentioned above in this declaration will be transmitted, in particular the IP address. This occurs regardless of whether Google provides a user account that you are logged in to or whether there is no user account. When you’re logged in to Google, your information will be directly associated with your account. If you do not want your profile to be associated with Google, you must log out before activating the button.
Google stores your data as user profiles and uses them for the purposes of advertising, market research and/or the design of its website in line with requirements. Such evaluation is carried out in particular (even for users who are not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.
Google has signed and certified a privacy shield agreement with the European Union and the United States. By doing so, Google is committed to complying with the standards and regulations of European data protection law. Further information can be found in the following linked entry: https://www.privacyshield.gov/EU-US-Framework.
Our legitimate interest in the use of Google Maps pursuant to art. 6 para. 1 lit. f GDPR is to provide you with a better user experience by embedding a clearly arranged city map.
Google and we are jointly responsible (‘joint controllership’) pursuant to art. 26 GDPR. We have concluded a corresponding joint controllership agreement with Google.
Otherwise, by using Google Maps you enter into a direct usage relationship with Google.
3.5.3 Google Web Fonts
On our website we use ‘Google Web Fonts’, a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as: ‘Google’). Google Web Fonts allows us to use external fonts, called Google Fonts. When you access our website, the required Google font is loaded from your web browser into your browser cache for this purpose. This is necessary so that your browser can display an optically improved display of our texts. If your browser does not support this feature, a standard font will be used by your computer to display it. The integration of these Web Fonts takes place by a server call, usually a server of Google in the USA. This transmits to the server which page of our website you have visited including esp. Your IP address.
Our legitimate interest pursuant to art. 6 para. 1 lit. f GDPR is to use the Google Web Fonts for optimisation purposes, in particular to improve the use of the website for you and to make it more user-friendly.
Third Party Information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.
Further information on Google Web Fonts can be found at http://www.google.com/webfonts/, https://developers.google.com/fonts/faq?hl=de-DE&csw=1 and https://www.google.com/fonts#AboutPlace:about.
3.5.4 Google Tag Manager
We use on our website ‘Google Tag Manager’, a service of Google Inc. (‘Google’). Google Tag Manager allows us to manage website tags through a single interface. By using such tags, we can better understand how visitors interact with our website. We use this information to make the website more understandable and easier to use. This is also our legitimate interest pursuant to Art. 6 para. 1 s. 1 lit. f GDPR.
The Google Tag Manager tool itself does not collect any personally identifiable information. Google Tag Manager triggers tags, such as when certain events occur on our website. In this way, data may be collected. Google Tag Manager does not access this data.
Provider of this service is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google claims to comply with the EU-US Privacy Shield.
For more information about Google’s privacy practices, please see the appropriate privacy statement:
We use the Google Remarketing application. This is a procedure with which we would like to address you again. Through this application, we can show you our advertisements after visiting our website during your further Internet use. This is done by means of cookies stored in your browser, which are used by Google to record and evaluate your usage behavior when visiting various websites. In this way Google can determine your previous visit to our website. According to Google’s own statements, the data collected within the scope of remarketing is not combined with your personal data, which may be stored by Google. In particular, according to Google, pseudonymisation will be used for remarketing.
3.5.6 Facebook-, Custom Audiences And Facebook-Marketing-Services
We use Facebook pixels for marketing and optimization purposes, in particular to place relevant and interesting ads on Facebook and thus improve our offer, make it more interesting for you as a user and avoid annoying ads.
This is also our legitimate interest pursuant to art. 6 para. 1 s. 1 lit. f GDPR.
You may object to the aforementioned collection by Facebook Pixel and the use of your data to display Facebook Ads. You can change the settings for the types of advertisements displayed to you within Facebook on the following Facebook website: https://www.facebook.com/settings?tab=ads. Please note that this setting will be deleted if you delete your cookies. In addition, you can deactivate cookies, which are used for range measurement and advertising purposes, via the following websites:
Please note that this setting will also be deleted if you delete your cookies.
Facebook has also signed and certified a privacy shield agreement between the European Union and the United States. This commits Facebook to comply with the standards and regulations of European data protection law. Further information can be found in the following linked entry: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active.
Information about third party provider: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland.
You can find further information on data protection from the third party provider on the following Facebook website: https://www.facebook.com/about/privacy.
Information about Facebook pixels can be found on the following Facebook website: https://www.facebook.com/business/help/651294705016616.
3.5.7 Mailchimp Newsletter Distribution
Our newsletter is sent via “MailChimp”, a newsletter distribution platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.
The e-mail addresses of our newsletter recipients, as well as their other data described in the context of this notice, are stored on the servers of MailChimp in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf. Furthermore, MailChimp can use this data according to its own information for the optimization or improvement of its own services, e.g. for the technical optimization of the dispatch and display of the newsletter or for economic purposes, to determine from which countries the recipients come. However, MailChimp does not use the data of our newsletter recipients to write to them or pass them on to third parties.
We rely on the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement “Privacy Shield” and is thus committed to complying with EU data protection regulations. In addition, we have concluded a data processing agreement with MailChimp. This is a contract in which MailChimp undertakes to protect the data of our users, to process them on our behalf in accordance with their data protection regulations and, in particular, not to pass them on to third parties.
LinkedIn is certified under the Privacy Shield Agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active).
Link to cookie opt-out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
4. Storage Period
Unless specifically stated, we will only store personal data for as long as is necessary to fulfill the purposes for which it was collected.
In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but will not be processed elsewhere and deleted after the expiry of the legal retention period. The legal basis for this processing is art. 6 para. 1 lit. c GDPR.
5. Your Rights As Data Subject Of The Data Processing
Under the applicable laws, you have various rights with respect to your personal information. If you wish to exercise these rights, please send your enquiry by e-mail or by post to the address stated in paragraph 1, clearly identifying yourself.
Below you will find an overview of your rights.
5.1 Right To Confirmation And Information
You have the right to receive clear information about the processing of your personal data.
You have the right at any time to receive confirmation from us as to whether personal data concerning you will be processed. If this is the case, you have the right to request from us free information about the personal data stored about you together with a copy of this data. Furthermore, there is a right to the following information:
- the processing purposes;
- the categories of personal data to be processed;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
- if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
- the existence of a right to rectify or delete personal data concerning you or to limit the processing by the controller or to object to such processing;
- the existence of a right of appeal to a supervisory authority;
- if the personal data is not collected from you, all available information about the origin of the data;
- the existence of automated decision making, including profiling, in accordance with art. 22 para. 1 and 4 GDPR and – at least in these cases – meaningful information on the logic involved and the scope and intended effects of such processing for you.
If personal data are transferred to a third country or to an international organisation, you have the right to be informed of the appropriate safeguards pursuant to art. 46 GDPR in connection with the transfer.
5.2 Right To Rectification
You have the right to demand that we correct and, if necessary, complete any personal data concerning you.
You have the right to demand from us immediately the correction of incorrect personal data concerning you. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.
5.3 Right To Cancellation (‘right to be forgotten’)
In a number of cases, we may be required to delete personal information about you.
Pursuant to art. 17 para. 1 GDPR, you have the right to demand that we delete personal data concerning you immediately, and we are obliged to delete personal data immediately if one of the following reasons applies:
- Personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- You revoke your consent on which the processing was based pursuant to art. 6 para. 1 lit. a GDPR or art. 9 para. 2 lit. a GDPR, and there is no other legal basis for the processing.
- You object to the processing pursuant to art. 21 para. 1 GDPR and there are no overriding legitimate reasons for the processing or you object to the processing pursuant to art. 21 para. 2 GDPR.
- Personal data have been processed unlawfully.
- The deletion of personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which we are subject.
- The personal data were collected in relation to information society services offered pursuant to art. 8 para. 1 GDPR.
If we have made the personal data public and we are obliged to delete them pursuant to art. 17 para. 1 GDPR, we shall take appropriate measures, including technical measures, taking into account the technology available and the implementation costs, to inform the data controllers processing the personal data that you have requested them to delete all links to this personal data or to make copies or replications of this personal data.
5.4 Right To Limitation Of Processing
In a number of cases, you have the right to ask us to restrict the processing of your personal data.
You have the right to demand from us the restriction of processing if:
- the accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data,
- the processing is unlawful and you have refused to delete the personal data and have instead requested the restriction of the use of the personal data;
- we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims, or
- you have lodged an objection against the processing pursuant to art. 21 para. 1 GDPR, as long as it has not yet been established whether the legitimate reasons of our company outweigh yours.
5.5 Right To Data Transferability
You have the right to receive, transmit or have us transmit machine-readable personal data concerning you.
You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format, and you have the right to transfer such data to another controller without our interference, provided that
- the processing is based on a consent pursuant to art. 6 para. lit. a GDPR or art. 9 para. 2 lit. a GDPR or on a contract pursuant to art. 6. para. 1 lit. b GDPR and
- processing is carried out using automated procedures.
In exercising your right to data transfer in accordance with paragraph 1, you have the right to obtain that the personal data be transmitted directly by us to another controller, insofar as this is technically feasible.
5.6 Right Of Objection
You also have the right to object to the lawful processing of your personal data by us if this is justified by your particular situation and if our interests in the processing do not outweigh yours.
You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you on the basis of art. 6 para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions. We no longer process personal data unless we can prove compelling reasons for the processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.
If personal data is processed by us for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is connected with such direct advertising.
You have the right to object to the processing of your personal data relating to you for scientific or historical research purposes or for statistical purposes pursuant to art. 89 para. 1 GDPR for reasons arising from your particular situation, unless such processing is necessary for the performance of a task in the public interest.
5.7 Automated Decisions Including Profiling
You have the right not to be subject to any decision based solely on automated processing, including profiling, that has any legal effect on you or similarly significantly affects you.
There is no automated decision-making on the basis of the personal data collected.
5.8 Right To Revoke Consent Under Data Protection Law
You have the right to revoke your consent to the processing of personal data at any time.
5.9 Right Of Appeal To A Supervisory Authority
You have the right to complain to a supervisory authority, in particular in the Member State where you are staying, at your place of work or at the place where the alleged infringement occurred, if you consider that the processing of your personal data is unlawful.
6. Data Security
We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.
Your personal data will be transmitted encrypted. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
To secure your data, we maintain technical and organisational security measures in accordance with art. 32 GDPR, which we continually adapt to the state of the art. The servers we use are regularly and carefully backed up.
7. Passing On Data To Third Parties, No Data Transfer To Non-EU Countries
In principle, we use your personal data only within our company.
If and to the extent that we involve third parties in the performance of contracts (e.g. logistics service providers), these third parties will only receive personal data to the extent that the transmission is necessary for the corresponding service.
In the event that we outsource certain parts of our data processing (‘contract data processing’), we contractually require processors to use personal data only in accordance with the requirements of data protection laws and to protect the rights of the data subject.
A data transfer to places or persons outside the EU does normally not take place except the above mentioned cases (third party services and foreign controllers).
8. Group Privacy Officer
Our Group Privacy Officer is:
Dipl.-Kfm. Ulrich Schach